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Software Assurance is a vital part to you business continuity. It entitles your AltiGen server to download new software releases and updates as they are released by AltiGen. It also allows Tel-Net to open trouble tickets on your behalf with AltiGen’s technical support and register new licensing to your server.
Tel-Net’s remote support plan gives you unlimited access to our phone, email, and remote support for anything AltiGen related. Questions, configuration changes, adding licenses are all included. Being on our remote support plan also includes applications of system updates and upgrades outside of normal business hours.